Delivery & Returns

FREE DELIVERY ON ALL ORDERS (mainland UK only)

Orders are dispatched within 1-2 working days. All parcels will be sent First Class recorded by UPS, DHL or Royal Mail. All goods will require a signature when delivered.

Delivery to addresses outside the UK are based on a monetary value and are charged as follows:

Order Value UK- Highlands Zone 1 Zone 2 Zone 3 Zone 4 Rest of World
£5 – £300 £9.99 £14.70 £17.90 £21.40 £35.90 Contact Us
£301 – £500 £19.99 £29.40 £35.80 £42.80 £71.80 Contact Us
£501 – £800 £29.98 £44.10 £53.70 £64.20 £107.70 Contact Us
£801 – £1000 £39.97 £58.80 £71.60 £85.60 £143.60 Contact Us

 

The following countries are included within these zones:

Zone 1:

Belgium, Netherlands, Luxembourg, France, Germany, Monaco

Zone 2:

Austria, Chech Republic, Denmark,Finland, Greece, Italy, Poland, Portugal, Spain, Sweden

Zone 3:

Bulgaria, Estonia, Hungry, Latvia, Lithuania, Romania, Slovak republic, Slovenia, Croatia

Zone 4:

Andorra, Liechtenstein, Norway, San Marino, Switzerland

North America:

Canada and United States of America. Please contact us for the best shipping quote

Rest of the world :

Please contact us for the best shipping quote

 

Import duties and taxes may have to be paid in some countries. It is the recipient’s responsibility to obtain details of these charges from Customs and Excise in the country to which the goods are being despatched. We cannot accept responsibility or liability in any way for goods that are confiscated, retained, or delayed by customs, which may incur additional charges outside our control.

We only use reputable couriers and we shall be happy to inform you, on request, of your delivery details, but we cannot be held responsible or liable if a delivery fails. If our courier is unable to contact the recipient to arrange delivery we reserve the right to charge any additional costs incurred by the courier to the card which was used to order the goods. If you experience any difficulty with your delivery please contact our warehouse team on +44 01442 824489 or email us at info@bluebirdshop.co.uk

Returns

Bluebird is confident that you will be delighted with your order. However, if for any reason you are not completely satisfied we would be happy to offer a refund, exchange or replacement on all goods provided that they are in their original, unopened and unused condition and returned within fourteen days of your receipt of the goods.

To return goods please follow the following steps:

Please contact us by e-mail: info@bluebirdshop.co.uk or call us on 01442 822452 between 9.30am-5.30pm Monday to Friday. You will be required to provide full details of your order and details of the goods you wish to return.

If you have received your goods as a gift we do not offer refunds however, please contact us and we will be happy to offer an exchange or alternative products up to the value of the original gift purchase.

Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address:

Bluebird Creations
64-66 AkemanStreet
Tring
Hertfordshire
HP23 6AF

On receipt of the returned goods Bluebird will examine them before arranging a refund, exchange or replacement. We will endeavor to do this within seven working days of receipt of the goods. Please note that delivery charges are not refundable.

Your statutory rights are not affected